Vca.visasyst.com - Refund policy

Effectiveness date: February 2026

General Terms and Conditions:

Refund Period: 15 calendar days from payment confirmation.
Request Method: Contact form or email to info@vca.visasyst.com.
Contact Form
Required Information: The same personal data provided in the application form
Refund for Card Payments: Same card; in Brazil, this also applies to off-site payments.
Refund for Payments through Other Methods: Only in Brazil.

If the refund request meets all the requirements and it is approved:

If the application has not been submitted to the Canadian Authorities: 100% of the price of the service and consular fees will be refunded.
For any other status: 50% of the price of the service will be refunded. Remark:Consular fees will only be refunded when they have not been paid to the Government of Canada.
Exclusions:
- Handling fees/third-party commissions are non-refundable.
- Refund requests can be rejected due to failure to meet requirements or cancellation of services.
- Any consular fees already paid to the relevant authorities.
Additional Information:
- "Denial Protection Service" is not refundable if the order has been completed and closed.
- "Priority Service" is not refundable if the Client has completed the form and has been redirected to the Thank You page.
Remark: We recommend that you contact our Customer Service for any refund requests. Requesting a refund through your bank (charge dispute) does not guarantee you the reimbursement of our service fee and is a slower process than contacting our Customer Service.

Important: The following constitutes a summary of our Refund Policy. For further information about our Refund Policy, please refer to the Terms and Conditions section of this website.