Effectiveness date: February 2026

1. General

The present website is owned and operated by U.S Vital Document LLC which is a private company with TAX ID number 33-2108396 and its registered office at 312 W. 2nd St Casper, WY 82601 and contact email: info@vca.visasyst.com (hereinafter, “We”, “The Company”).

The Company is not affiliated with, sponsored, or operated by any government, governmental agency or entity.

These Terms and Conditions explain the contracting conditions of our private professional assistance services in fulfilling and submitting the application form for obtaining or renewing the business and/or tourism visa to travel to Canada offered through this website (hereinafter, "the/our Services").

By making payment for our services, you make a clear statement that you have read, accepted and agreed to be bound by these Terms and Conditions. Please read these Terms and Conditions carefully before paying for our private fee for our professional assistance services (contracting our services). In case of doubts or questions regarding these Terms and Conditions, or to know more about how they affect you, please contact our Customer Service Department via:

Contact Form

• email: info@vca.visasyst.com

The confirmation of the payment of our service fee automatically confers the User the status of Customer and his/her bonding with these Terms and Conditions (hereinafter, “You” or “the Customer”).

To access and use our website you must be an adult and have the legal capacity to enter into contracts, according to the applicable national laws and regulations of your birth or residence country (the "User"). Those who do not comply with this requirement will not be considered as Users, with the consequences derived from this.

The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the User and/or Customer. The updated version of these Terms and Conditions will be effective immediately, at the same time it is published on this website. Therefore, we strongly advise to review the Terms and Conditions prior to contracting our services in order to acknowledge the latest version before the purchase of our Services.

These Terms and Conditions will always be available on this website so that the User and/or Customer can consult them at all times. Likewise, the Customer can also request a copy of the latest updated version of this Terms and Conditions at any given time.

2. Our professional assistance services

The Company offers private services of professional assistance in the process of fulfilling and submitting application forms for various travel and general documents, which may include:

• (i) support in the process of filling out the application form;
• (ii) verification that the individual has filled out the application form correctly and completely, contacting him/her in the event that it is considered necessary to confirm or correct the information provided and/or the provision of additional information; so that the application form meets all the requirements of the Canada embassy or consulate;
• (iii) scheduling an appointment for the consular interview to obtain or renew the Canada tourism visa.

The Company's Customer Service is always available (24 hours / 7 days a week) to answer any questions you may have about the application process for obtaining or renewing the Canada visa, the completion of the application form and/or scheduling the appointment for the consular interview.

For more information, see the “Customer Service” section of these Terms and Conditions.

Remarks:

• The Company is not a law firm and, therefore, does not provide legal advice, and/or legal representation, and cannot be considered as your legal representative before the Canadian embassy or consulate or any public or private entity. Our professional assistance services offered through this website do not replace, in any case, a licensed attorney or specialized law firm or immigration consultant. If you consider that you may require legal assistance due to your personal circumstances, it is suggested that you contact a licensed attorney, immigration consultant or law firm.
• The Company cannot guarantee the result (approval or denial) of the Canada tourism visa application, as this is the exclusive competence of the Canadian embassy or consulate.
• We work in collaboration with Regulated Canadian Immigration Consultants who provide professional advice regarding the Canadian immigration landscape, ensuring we deliver high-quality services to our clients. For more details, please refer to section “3. Our collaboration with Regulated Canadian Immigration Consultants”.

In addition to the above, the following private additional services are offered on this website by the Company

A. Denial Protection Service

This Service grants the Customers who purchase it, the option to freely decide if to reapply for a Canada visa, in case the Canada government, consulate or embassy has denied their first (previous) visa application through our website. In the event that the Customer decides to reapply for the visa

• He/she will only have to pay the consular fees for the new application - our assistance services will be provided free of charge
• He/she acknowledges that the Company cannot guarantee the result (approval or denial) of the second (new) application.

Remarks:

• The “Denial Protection Service” is optional to be purchased for each Canada visa applicant.
• The “Denial Protection Service” is personal for each applicant. Therefore, each applicant can only use the Service if it was added to his/her application.
• The applicant can only ask us to activate the “Denial Protection Service”, in case his/her first (previous) Canada visa application has been denied by the Canada governments,consulate or embassy (Note: the grounds for refusal of a Canada visa can be consulted on the official website of the Canada government).
• Customers who have purchased the “Denial Protection Service” will have one (1) year from the date of the consular interview to ask us to reapply for a Canada Visitor visa. This Service can only be used once.
• The cost of the “Denial Protection Service” is non refundable.
• The Company reserves the right to ask the Customer to provide the official document and/or email that the Canada government, consulate or embassy has refused his/her first (previous) Canada visa application.
• The Company reserves the right to not activate the “Denial Protection Service” for a Customer, in case the Canada government, consulate or embassy has indicated a ground for refusal of the Canada visa application that cannot be remedied - at least in a short/medium term -.
• The “Denial Protection Service” will only be used for the purposes indicated and in accordance with the conditions described in this section of these Terms and Conditions.

B. Priority Service

By purchasing our Priority Service, you will be entitled to an expedited processing of your requests, ensuring that your needs are taken care of promptly and efficiently. Your requests will be prioritized over those of other clients, guaranteeing a faster and smoother experience with our services.

Remarks:

• The “Priority Service” is optional to be purchased for each Canadavisa applicant.Customers will have the option to select the Priority Service on the payment page.
• This preferential treatment is subject to availability and may be limited to a certain number of requests per customer.
• We reserve the right to modify or terminate this feature at any time without prior notice.

Please check the “Costs” and “Exclusion of liability” sections of these Terms and Conditions in connection with this section.

C. Coverage Plan

By purchasing the Coverage Plan service, the client will have access to a free trial period, which allows for the enjoyment of the following benefits:

• Reduced price for companions;
• Management of changes to the appointment date;
• Modification of the form data;
• Priority assistance through our 24/7 Customer Support service;
• Personalized tracking of the step-by-step process.

Remarks:

• Once the free trial period has ended, the client will be charged the corresponding service fee, in accordance with the rates currently in effect and applicable at the time. This charge will be made on a recurring basis, as detailed in the payment page specific information, unless the client cancels the service.
• This service is only available for payment by card and is not compatible with payments made through PagSeguro.
• The "Coverage Plan" service is optional, and clients may subscribe or unsubscribe to the service via the contact form. The client’s request to cancel the service will not, under any circumstances, entitle them to a refund for any amounts paid for service for the current period or other additional services or for the primary product/service (Canada visa services).
• In the event that it is not possible to execute the payment, the Company reserves the right to try to execute the payment multiple times, in accordance with the established procedures, until it is effective.
• We reserve the right to modify or terminate this service at any time without prior notice.

3. Our collaboration with Regulated Canadian Immigration Consultants

Our company partners with a Regulated Canadian Immigration Consultant (RCIC), who is duly licensed by the College of Immigration and Citizenship Consultants (CICC). All immigration-related services offered through this website are provided in full compliance with the Immigration and Refugee Protection Act (IRPA) and the CICC Code of Professional Conduct.

The RCIC is responsible for offering general immigration-related advice regarding the Canadian immigration system, enabling us to enhance the quality, accuracy, and relevance of the services we provide to our clients. This includes up-to-date guidance on policies, procedures, and market conditions within the Canadian immigration landscape.

When you engage our services for the Canada Visa application process, the RCIC serves as your authorized representative before Immigration, Refugees and Citizenship Canada (IRCC) and other applicable Canadian authorities.

All services are coordinated and delivered through our internal staff, who act as the primary point of contact for clients throughout the process. While the RCIC is solely responsible for providing regulated immigration advice and representation, all communication regarding our services must be directed exclusively through the official contact channels listed on our website. This ensures consistent and secure handling of client inquiries and documentation.

RCIC profile details:

• Full name: Gabrielle Parenteau-Joannette
• College ID: R705816
• Licence: Class L2 - RCIC

4. Purchasing our assistance services

To hire our services:

• You must be an adult and have the legal capacity to enter into contracts, in accordance with the applicable laws and regulations of your birth and/or residence country.
• You must be the parent (father/mother) and/or legal guardian in case the application for obtaining or renewing the Canada visa is for a minor.

To hire our Services you must follow the steps below:

Step 1: Complete the application form for obtaining or renewing a Canada visa.

Please note that the application forms are in two (2) parts: (i) the first one includes the main information about the applicant and after completing this part, the payment for our assistance service shall be made by the customer; (ii) the second one includes other information the applicant shall provide, in accordance with the requirements established by the embassy or consulate and the Government of Canada.

Remarks:

• Both parts of the application form must be completed in order to be able to perform our assistance services. The Customer may receive a few reminders to complete the missing information, but it is up to you to complete the application so that the process can continue. If the Customer does not complete all the information necessary for us to complete their application, in no case can they claim a failure to provide assistance services to the Company.
• Complete the selected Canada visa application form with truthful, correct, and complete personal data and private information. This aspect is important so that theGovernment of Canada does not find deficiencies in the information provided by you. The Customer is solely responsible for the accuracy of the data and the consequences arising therefrom.
• Our application forms for obtaining or renewing a Canada visa contain only those information fields that are strictly required by the Government of Canada in order to process the Canada visa to travel to Canada. In this regard, if you provide more information than is indicated to you in relation to your request to obtain and/or renew the Canada visa you consent to the processing of said personal data or information by the Company.
• In the event that you are applying for obtaining or renewing the Canada visa on behalf of a third party of legal age (applicant), you guarantee the Company that (i) you have informed said third party of the purposes for which their personal information will be processed and (ii) you have the consent of said third party to communicate their personal information to the Company. In the event that the third party (applicant) is a minor, the above guarantees are not applicable as long as you are his/her parent (father/mother) and/or legal guardian; If not, then the previous requirements are applicable.
• In the event that you are acting in the name and on behalf of a third party, you warrant to the Company that you have the applicant's authorization to carry out all the arrangements and/or requests related to his/her application for obtaining or renewing the Canada visa.

For more information on the processing that the Company carries out of the User and/or Customer's personal information, you can consult our Privacy Policy.

Step 2: Payment

On the payment page, you will be informed of:

• (i) the costs of the application process for obtaining or renewing the Canada visa:
• Service fee for our professional assistance services.
• Applicable governmental fees.
• (ii) the costs of the ancillary services offered by the Company.
• (iii) the available payment methods, such as:
• Payment card.
• Cash Payment.
• Instant payment method.
• Bank transfer.

Please check the Refund Policy section of these Terms and Conditions for further information.

Remarks:

• If you detect an undue or unacknowledged charge in your card concerning our assistance services, contact our 24/7 Customer Service so we can help you.
• The Service fee and the Canada Government fees will be paid in the same payment process and at the same time to our Company.

For more information, check the sections “Canada visa costs” and “Cancellation of Services” down below of these Terms and Conditions.

If you have any questions or concerns about our services and/or the costs of the Canada visa application, before confirming the payment of our service fee, please contact our Customer Service.

5. Starting our assistance services

Our professional assistance services will start once the Company can confirm that our private fee has been paid and/or authorized, depending on the payment method selected by the User (Customer). Please bear in mind that card payments are usually confirmed in a few seconds/minutes while other payment methods may take a few days to be confirmed to the Company.

In case of selecting a payment method other than "payment by card", the Customer is recommended to pay our service fee as soon as possible, within the validity period indicated in the same selected payment method.

The Customer has 180 days from the date of payment to enjoy our assistance services, after which period, if not used, the Customer shall not request the provision of the Services. In this regard, please check the section “Cancellation of Services” down below of these Terms and Conditions.

Remarks:

• If the charge has been authorized, you will receive a payment confirmation email both from the Merchant of Record and from its payment service provider. The contract for the provision of professional assistance services is considered formalized at the date of receiving the payment confirmation email and, in consequence, you authorize us to act on your behalf in the process of obtaining a Canada tourism visa.
• If the charge has not been authorized by your bank, the Company reserves the right not to provide professional assistance services regarding the Canada visa. In this regard, please note that:
  • If your credit or debit card has been blocked, rejected, or has expired, it will not be possible to charge the costs. For any financial problem that you may have, you should contact your bank.
  • Credit cards are subject to controls and authorizations by the issuing bank. In such cases, we recommend that you contact your bank in order to confirm the legitimacy of our charge. If said entity does not authorize the charge sought, the Company will not provide its professional assistance services and will not assume any type of responsibility in this regard.
• If you have checked your bank account and the charge of our services fee appears, but you have not received the confirmation email, please contact our Customer Service via Contact Form or email: info@vca.visasyst.com so we can help you.
• Similarly, if you detect an error in the charge made for our services fee, do not hesitate to contact our Customer Service to regularize the situation.
• Additionally, you will receive other emails (by way of example but not limited to): (i) requesting additional information that you must provide together with the application form, (ii) and (iii) if needed, to assist you with technical assistance or to remind you of outstanding amounts due.

The Company reserves the right to cancel, at its sole discretion, the provision of the assistance services if certain circumstances, beyond your control and beyond what is reasonably expected of us as intermediary, and that prevent or difficult the provision of the services, take place. For more information, see the section “Cancellation of Services”.

6. Canada visa costs

The Service fee, the Canada Government fees and/or other extra fees applicable will be paid in the same payment process and at the same time to our Company.

Remarks:

• On the homepage of this website and/or on the payment page, the methods that are allowed for making the payment of our service fee are shown. Do not try to make a different payment or using methods/platforms other than those expressly indicated. If you do, the Company will not assume any responsibility for any loss of money or damage that may arise from such action.
• Our service fee (for interests or business objectives) as well as the consular fees (for any reason) can be updated at any time, without the need for prior notice to you and the change will be effective immediately, at the time they are published on this website. However, the changes will not be retroactive: the Customer who hired our services prior to the fee change will not be affected by said change.
• Our service fee may vary depending on the country where the applicant wants to submit the application form to obtain or renew the Canada visa and, in addition, depending on the current exchange rate of the local currency in which the Customer wishes to make the payment and/or the fees that may be applied by the bank issuing the debit/credit card used to make the payment of the private service fee. This amount will be displayed on the payment page of our website, including applicable taxes.
• If you do not agree with our service fee, you should not enter your payment information. If you do, you acknowledge and confirm that:
  • You have been informed and agree with our service fee and that you have been informed that consular fees are paid separately.
  • You are the owner or legitimate holder of the credit or debit card that you have entered to pay the aforementioned costs. Therefore, the Company will not assume any responsibility in this regard, since such circumstances are beyond the reasonable control of the Company. However, if necessary, the Company will cooperate with the Customer, the Customer’s bank and/or the judicial and/or police authorities for the detection and/or investigation of fraudulent operations that are related to the card used to pay the costs of our private fees.

Other notes:

• The Company will not assume any responsibility for the taxes or surcharges due to the currency exchange rate imposed by the issuing bank of the debit or credit card used to make the payment of the costs of the application form for the Canada visa and no compensation or refund will be provided to the Customer for such circumstances.
• The Company reserves the right to make, on some occasions, special offers and/or discounts on its private rate for professional services. The Customer will benefit from the offer and/or discount only if he/she accepts the promotion notice. All special offers and/or discounts will be marked as such on the website and on the page of payment of the costs of the application process for the Canada visa. If they are not marked as such, the Company will not assume any responsibility towards the User and/or Customer in case of obvious errors. We recommend that you read the special conditions of the offers and/or discounts before accepting the promotion notice and/or confirming the payment of the costs of the application form for obtaining or renewing the Canada visa.
• The Company reserves the right to suspend, either temporarily or permanently, the offers and/or discounts on its private services fee and/or modify its particular conditions, extend the term of the same and/or immediately exclude a User of these advantages, at their discretion and without prior notice, in the event of detecting any anomaly, abuse or unethical behavior of the User (by way of example but not limited to: massive selection of Canada visa, fraudulent activities regarding this website, among others).

Remarks regarding the consular fees in the case that you are applying for Canada visa:

• The Company does not assume any type of responsibility regarding the fee of the Canada government, embassy or consulate, since the setting of the same amount is the exclusive competence of said agency.
• Payment of the consular fees is a requirement of the Canada embassy or consulate to schedule the appointment for the consular interview.
• To reapply for a Canada visa in case of a previous denial, the Customer shall again pay for the consular fees for the new application (See “Our professional assistance services” section of these Terms and Conditions).

For more information, see the sections "Cancellation of the provision of assistance services" and "Refund policy" of these Terms and Conditions.

7. Merchant of Record

Payments through this website will be made in favor of U.S. Vital Documents LLC, with TAX ID number 33-2108396, with tax address at 312 W. 2nd St Casper, WY 82601 and contact email info.vca@visasyst.com (the “Merchant of Record”).

Payments through this website and, where appropriate, refunds will be managed by the payment service provider of the Merchant of Record.

The Merchant of Record as well as the payment service provider has established the maximum security measures to guarantee the reliability and security of communications and interactions between the User and/or Customer and this website. In this sense, it must be denoted that the credit or debit card information used for payment is transmitted directly through a secure connection to the information systems of the Company's payment service provider/s. Consequently, the Company does not store the complete information of the credit or debit card used for payment, but only a few digits in order to identify the transaction.

To request an invoice for the assistance services charges, please contact our Customer Service through these means:

Contact Form

• email: info@vca.visasyst.com

In this sense, the Customer authorizes the Merchant of Record to send the requested invoice preferably in electronic format, unless the Customer expressly indicates to our Customer Service that it would prefer to receive the invoice in paper format, to the postal address indicated by the Customer.

8. Technical means to correct errors

Before proceeding to the payment page of our service fee, you will have the opportunity to review all the data and personal information that you have provided in your Canada visa application form and to make changes if necessary. It is very important that you ensure that the information completed is true, up-to-date, and complete so that the U.S. embassy or consulate and/or the Government of Canada does not find deficiencies to be corrected in your application form, which may delay knowing the result (approval or denial) of your request.

9. Cancellation of Services

The Company, at its sole discretion, may cancel the provision of the Services in the following circumstances:

• In the event of failure of the Customer to pay our private service fees within the established deadlines and/or instructions provided by the Company.
• In the event that the payment of our private services has not been authorized by the payment entity owner and/or operator of the payment method selected by the Customer.
• In the event that the Customer abandons the application form without completing it in full or in part, within 180 days of contracting the procedure.
• In the event of failure of the Customer to pay the voucher (coupon) of the consular fees.
• In the event of failure of the Customer to respond to requests for the provision of documentation or correction of information, failure in responding to any clarification requests from the Customer Service in order to properly submit the application form.
• After contracting our services, the Customer submits the application for a Canada visa on his/her own and informs the company about it.
• In the event the Customer changes on his/her own the credentials to his/her user account in the official government platforms/websites.
• In the event of the closure of the consulate or embassy or the Government of Canada in charge of the Customer’s Canada visa application.
• In the event that the Customer does not arrive or arrives late and as a result the Customer misses the appointment at the consulate or embassy or the Government of Canadá.
• In the event of failure of the Customer to comply with any clause/s of these Terms and Conditions.
• Business decisions.

If our assistance services are canceled for the above reasons:

• the Customer will be duly informed of this, and will be provided with timely information so that he/she can continue with the visa application process on his/her own.
• the Company will not issue a refund of our service fee.

10. Refund Policy

The refund request shall be sent to our 24/7 Customer Service through these means:

• Contact form
• Email: info@vca.visasyst.com

In order to properly identify your “Customer file” and payment made, as well as for reasons of security and confidentiality of personal data, the Customer may be asked to provide the following information regarding the payments made and/or the application form (by way of example but not limited to):

• (i) the same personal data provided in the application form for obtaining or renewing the Canada visa (i.e contact email, applicant’s name and surname, ID/passport number); and
• (ii) the same Customer ID/Order Code (reference provided to the Customer in our service fee payment confirmation email).
• (iii) provide proof of payment.
• (iv) other additional information regarding your application and/or order.

Remarks:

• We reserve the right to refuse refund requests:
• that do not meet the above requirements. Only in very specific cases, due to particular circumstances of the Customer that will be assessed at the Company’s discretion, refund requests will be accepted even if the requirements are not met.
• in the event that the Customer has been notified of the cancellation of our assistance services. See “Cancellation of Services” section of these Terms and Conditions to know more.
• If the refund request meets the above requirements and it is approved, the amount refunded will be as follows for all payments methods:
• In the event that the Client has applied for a Canada visa and has received the receipt as a completed status → 100% of the price of the service and consular fees.
• In the event that the Client has applied for a Canada visa and has received the receipt with a status other than the completed one → 50% of the price of the service and consular fees will only be refunded when they have not been paid to the Government of Canada.
• If the Customer has NOT received the voucher (payment order) for payment of consular fees → 100% of the total amount of private fees for Professional Services.

Notes:

The Company will not be responsible for reimbursing any type of handling fee, commission and/or expense applied by the entity that owns and/or operates the payment method selected by the Customer. If the Customer wants to request the reimbursement of this type of charges, he/she must personally contact the owner or operator of the payment method.

The resolution of the refund request will be communicated to the Customer via the contact email provided in the Canada visa application form. The refund process may take up to a few days to be completed, from the time the refund is issued.

In the applicable cases, the cost of the "Denial Protection Service" will be refundable once our service fee has been approved for reimbursement to the Customer, regardless of whether a full or partial refund has been granted.

In the applicable cases, the refund of the “Priority Service” cost shall be conditioned to the full refund of our service fee, not applicable in any other case.

• If the refund request meets the above requirements and it is approved, our payment service provider will contact the Customer in order to process the refund (50% or 100%) approved by the Company. Please bear in mind that the payment service provider may ask you to provide specific information to process the refund (e.g: bank details).
• The Government of Canada fees in any case do not reimburse.
• Requesting a refund through your bank (charge dispute) does not guarantee you the reimbursement of our service fee and is a slower process than contacting our Customer Service. Before contacting your bank, we recommend that you contact us so that we can process your request more quickly. Your bank will ask you for the reasons for the chargeback. These reasons must be valid and justifiable on your part. Our Company will carefully review the reasons on which you base your refund request through your bank. In this regard, please note that those refund requests that are considered fraudulent will be reported to the competent authorities, along with all customer data associated with the transaction, in compliance with our legal obligations and in legitimate defense of our interests and rights.

For any further information about our Refund Policy, please do not hesitate to contact our Customer Service team through the above mentioned channels, and we take all appropriate actions to remedy the situation raised.

11. Right of withdrawal

In accordance with the exceptions established by the applicable laws and regulations in force, the application form for obtaining or renewing the Canada visa is a clearly personalized document since it contains the personal information of the visa applicant and is generated exclusively for the Customer. Therefore, the right of withdrawal is not applicable and, therefore, the Customer cannot exercise it.

12. Exclusion of liability

In accordance with the information provided in the sections "Our professional assistance services", “Purchasing our professional assistance services", "Canada visa costs”, “Cancellation of Services”, and “Refund Policy” of these Terms and Conditions:

• The responsibility of the Company is limited to providing support to the Customer in filling out the application form for obtaining or renewing the Canada visa so that it meets all the information and form requirements established by the Government of Canada; as well as the scheduling of an appointment for the consular interview.
• The Company will not assume any type of responsibility for the following circumstances (by way of example but not limited to):
• The cancellation of the Services for the reasons mentioned above in the section “Cancellation of Services” of these Terms and Conditions.
• Delays in submitting the Canada visa application form before the Government of Canada due to the Customer’s late payment of our service fee, i.e. outside the recommended deadlines.
• Delays in scheduling an appointment by Customer Service because the Customer has not made the payment of consular fees.
  • Approval or denial of the Canada visa application by the Government of Canada, for any reason. In this sense, the Company will not assume any responsibility (and therefore, will not refund) any travel expense incurred by the Customer without having previously obtained the Canada visa, etc.
  • Cancellation of the previously scheduled appointment for consular interview, without notification or notice from the Government of Canada.
• Rescheduling of the prior appointment for consular interview by the Government of Canada whether or not it has informed of the reasons for rescheduling.
• The Customer does not go to the consulate interview, for reasons unrelated to the Company.
• The Customer does not go to the consular interview without all the information required to assess the Canada visa application.
• The Customer goes to the Government of Canada for the consular interview at a date or location other than the one indicated in the interview confirmation instructions provided to the Customer via email.
• The Customer does not collect the passport stamped with Canada visa at the pick up point indicated by the Government of Canada and/or does not collect the passport within the period indicated by the consulate or embassy. In this sense, the Company will not assume any type of responsibility for the impossibility of traveling because the Customer does not have his/her passport.
• Payment of one or more Canada visa application forms is made with the same debit or credit card, and the individual who has hired our services by confirming the payment is not the cardholder or a legitimate cardholder (an individual who is authorized by the cardholder to use the card to contract our services).
• The cardholder does not match with the applicant.
• Handling fee, surcharge and/or commissions applied by the owner and/or operator of the payment method selected by the Customer.
• The Customer is not an adult and/or does not have the legal capacity to hire our professional assistance services according to the laws and regulations of their country of birth or residence.
• The illicit processing of personal information of an applicant to obtain or renew the Canada visa of legal age because the transferor has not obtained the express consent of said applicant for the communication of their information to the Company. In this case, the reasonable effort of the Company will be limited to informing the applicant about how their personal information has been accessed and (i) requesting their express consent to continue the processing of their data (ii) if necessary, request the transferor of the information to confirm that they had the consent of the owner of the personal data to communicate it to the Company.
• The illicit processing of personal information of an applicant for obtaining or renewing the Canada visa who is a minor, since the transferor is not his or her parent (father or mother) and/or legal guardian. In this case, as soon as the Company detects this circumstance, it will proceed to take the measures it deems appropriate to resolve the situation.

13. Applicable law and jurisdiction

These Terms and Conditions have been created and will be governed by the applicable laws and regulations in force in Spain.

In case of any controversy or disagreement that may arise or be related between the User and/or Customer and the Company by these Terms and Conditions, it will be subject to the non-exclusive jurisdiction of the courts and/or competent courts of the place of residence of the User and/or Customer.

The nullity, total or partial, of any of the clauses of these Terms and Conditions will not affect the validity of the other provisions.

The decision by the Company not to exercise any right provided or derived from these Terms and Conditions shall not be construed under any circumstances as a waiver of said right, unless the Company expressly rejects it in writing or there is a prescription legal action that corresponds in each case according to applicable laws and regulations.

14. Customer Service

A Customer Service is available 24/7 to facilitate communication between you and the Company, which can be contacted via:

• contact form.
• email: info@vca.visasyst.com

The Customer Service will respond to questions, suggestions, and/or complaints related to the professional assistance services that the Company offers in relation to the application process for obtaining or renewing the Canada visa. Likewise, the Customer Service will manage the refund requests that, where appropriate, the Customer makes.

In order to properly identify your Customer file in our information systems and confirm that you are or have been, effectively, a Customer of the Company, as well as for reasons of security and confidentiality of personal data; before proceeding to attend and respond to the request made, the Customer Service agents may ask you:

• Customer ID (Order Code), this is the number that was provided to you with the payment confirmation email of our professional services rate; and/or
• Your identification data.

Likewise, if you are a third party, other than the Canada visa applicant, you may be required to provide supporting documentation that you are authorized by the applicant to make, on his/her behalf, any request in regards to his/her Canada visa application and/or our assistance services. This requirement will not be applicable to parents and/or legal guardians of a minor visa applicant, who wish to make a request regarding their minor child's and/or ward's Canada visa application and/or our assistance services in connection with the minor's application.

The communications of each Customer are carefully reviewed, individually, so an attempt will be made to respond in the shortest possible time and, in any case, within the period established by the applicable laws and applicable regulations.

For information on how the Company processes personal data and/or information you have provided during the call to verify your identity as our Customer, you may refer to our Privacy Policy